Privacy Policy

When you interact with BiTechForge — through our website, contact forms, project inquiries, or client portal — we may collect:

• Personal identifiers: name, email address, phone number, company name.

• Project data: requirements, briefs, files, and communications shared during a project engagement.

• Usage data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).

• Payment information: billing name and address. Card details are processed by our payment provider and are never stored on our servers.

We use the information we collect to:

• Respond to inquiries and deliver the software development, design, or digital services you have requested.

• Manage ongoing project communication and deliverables.

• Send service updates, invoices, and project status notifications.

• Improve our website, services, and internal processes.

• Comply with legal obligations and enforce our agreements.

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.

If you are located in the European Economic Area, we process your data on the following lawful bases:

• Contract performance: processing necessary to fulfil a service agreement with you.

• Legitimate interests: improving our services and website security.

• Consent: where you have explicitly opted in (e.g. marketing emails).

• Legal obligation: where processing is required by applicable law.

Our website uses cookies and similar tracking technologies to:

• Keep your session active and remember your preferences.

• Analyse traffic via Google Analytics (anonymised where possible).

• Measure the effectiveness of our content.

You can control cookies through your browser settings. Disabling cookies may limit some functionality of the site.

We share data only with trusted partners who help us deliver our services:

• Cloud hosting providers (e.g. Vercel, AWS) for website and application infrastructure.

• Communication tools (e.g. email providers) for sending project updates.

• Analytics platforms for understanding website usage.

• Payment processors for handling billing securely.

All third parties are contractually required to handle your data in compliance with applicable privacy laws.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.

Project-related data is typically retained for 5 years after project completion. You may request earlier deletion (see Section 8).

We implement industry-standard technical and organisational measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS).

• Access controls limiting data to authorised personnel only.

• Regular security audits and vulnerability assessments.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or incomplete data.

• Delete your data (right to erasure).

• Object to or restrict certain processing.

• Data portability — receive your data in a structured, machine-readable format.

• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email us at info@bitechforge.com.

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. The 'Last Updated' date at the top of this page will reflect any changes. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

BiTechForge

109, Green Road, Dhaka, Bangladesh

Email: info@bitechforge.com

Phone: +88 01703-666730